FAQs

Surveys on MultiPolls come from consumer and business brands, research agencies, public institutions, and universities. They are used to better understand people’s preferences and behavior, support the development of new products, measure public opinion, and contribute to academic research. By participating in surveys, users help create the insights that inform important decisions.

Reward amounts depend on the length of the survey, its complexity, and the requirements of the research partner.

The number of available surveys varies depending on the user’s profile, country, demographic details, and the current demand from research partners. Availability may change over time, but we continuously work to bring users as many relevant opportunities as possible.

No. The number of available surveys is not linked to a user’s account balance or payout status. Survey availability changes over time depending on the studies currently available and the type of respondents researchers are looking for. It is in everyone’s best interest for users to have as many relevant survey opportunities as possible at any given time.

Some surveys are looking for very specific groups of respondents. For that reason, researchers may use the first few questions to determine whether a survey is a good match for a particular user. If the user is not selected, it does not mean they did anything wrong. It simply means they are not part of the target group for that study. In many cases, the user may still receive a small reward even if they are disqualified.

We work with multiple research partners and review surveys on an ongoing basis, but occasionally a survey may be closed, temporarily unavailable, or already full. We do our best to reduce these cases and continuously improve the system.

The most important thing is to keep your notifications turned on at all times. Survey notifications often highlight some of the most relevant opportunities, and responding quickly can improve your chances of completing more surveys. If you turned notifications off during onboarding, you can enable them again in your device settings: On iPhone (iOS): Go to Settings > Notifications > MultiPolls and turn notifications on. On Android: Go to Settings > Apps > MultiPolls > Notifications and make sure notifications are enabled. It’s also important to have location services enabled on your device, as this can help improve the relevance and availability of surveys, which may increase your overall earnings. If location services are turned off, you can enable them again in your device settings: On iPhone (iOS): Go to Settings > Privacy & Security > Location Services > MultiPolls and select While Using the App or Always, if available. On Android: Go to Settings > Apps > MultiPolls > Permissions > Location and select Allow only while using the app or Allow all the time, if available. Checking the app regularly, staying active, and trying more short surveys can also help increase the number of surveys you successfully complete. MultiPolls is intended as a way to earn extra income and is not a replacement for full-time employment.

If you are using iOS, allowing tracking helps us detect your progress in the game and make sure rewards are credited correctly. Without tracking, we may not be able to verify when you have reached a required level or completed a task. That is why iOS users need to accept the “Allow Tracking” prompt both in the MultiPolls app and again when the game is launched.

Yes. All games in the app are free and available to all users.

Users can choose a game offered in MultiPolls, install the game on their device, and then play it normally. Rewards are earned by completing the conditions of the offer, such as reaching a certain level or finishing specific tasks. Earned rewards are then visible in the user’s MultiPolls account.

No. Users do not lose earned rewards or game progress. Once the conditions for a reward have been met, the earnings remain credited to the account. If the game is closed, the user can return later and continue where they left off.

Game rewards are usually credited immediately. In some cases, however, it may take up to 48 hours. Once the user reaches the required level or completes a specific task, the reward is automatically credited to their MultiPolls account.

You can invite friends to MultiPolls using your unique referral link, which can be found in the app. You can share it directly or use the “Invite Friends” button, which offers several sharing options such as messaging apps or social media. You can also refer friends using your six-digit referral code, which they can enter in the “Settings” section of the app.

For every survey from our clients successfully completed by a user you referred, you receive a 10% bonus paid by MultiPolls based on their earnings. Their reward remains fully unchanged.

The available payout options are always visible in the app. Once a user reaches the minimum cashout threshold, they can select their preferred payout method and complete the cashout process by following the instructions in the app.

The minimum cashout threshold depends on the user’s country and on the payout options currently available there. It may also change over time as new gift card or payout options are introduced.

As of May 2026, MultiPolls has paid out more than USD 17.5 million to users around the world. Users can select from multiple payout options conveniently available within the app.

Most payouts are processed within minutes. In some cases, processing can take up to 48 hours from the moment the user confirms the payout in the app.

Users should always check their email after requesting a PayPal cashout. In most cases, PayPal cashouts are completed through a secure email-based redemption process, and the user receives a link that guides them through the final steps of the PayPal payout with our payout partner. In rare cases, the payment may be sent directly from our PayPal account.

Yes. We continuously work on offering users more ways to redeem their rewards.

In rare cases, a research partner may require identity verification as an additional security step within a specific study. This is usually requested by the researcher rather than by MultiPolls. In exceptional situations, MultiPolls may also introduce identity verification when needed. This process helps protect the quality of the research and the integrity of the platform.

Make sure the correct email address is entered in the app. If you do not see the email in your inbox, please also check your Spam folder. If you use Gmail, check other tabs as well, such as Promotions or Updates.

Payout requests are denied only in exceptional cases. This usually happens when we detect serious or repeated violations of platform rules or research partner requirements, such as systematic abuse of the service. The most common reasons include: - using a VPN, proxy, or other tools that hide your location, - providing false or inconsistent answers, - filling in open-ended responses in an inappropriate way, such as using vulgar language, meaningless text, or answers that clearly do not relate to the question. If a research partner determines that responses are invalid, we may not receive payment for that survey. In that case, unfortunately, we cannot issue a reward to the user either.

Yes. The user’s data is protected. We never share data with third parties without the user’s consent. We use the latest technologies to prevent data breaches and apply industry-standard security practices, including SHA-256 hashing where appropriate.

User data is used to help show more relevant surveys and games, and to improve the overall performance of the service. MultiPolls does not resell user data to third parties. For more information about how user data is handled, please refer to the Privacy Policy on our website.

Yes. MultiPolls provides customer support. If a user encounters a problem with their account or a survey, they can contact support directly through the app at any time. Simply open the menu and go to the Support section.

Yes. In the Settings section of the app, the user can find the option to delete their account and follow the instructions provided. When an account is deleted, the user’s personal information is permanently removed, and any remaining cash balance is also deleted.